Students' satisfaction with university service quality - Tapa blanda

Vietnam National University of Agriculture attracts students by providing them possible satisfaction means through offering efficient services. Surveyed students felt satisfied with the academic staff and teaching methods, syllabus and learning materials, physical facilities and discipline activities. However, curriculum and discipline activities were evaluated acceptable. The research provides some suggestions to improve the students’ satisfaction by investing in infrastructure and facilities, improving the internal internet network, and enhancing professional qualification for administrative staff

Dr. Bui Thi Nga is a lecturer and researcher at Department of Business Management, Faculty of Accounting and Business management, Vietnam National University of Agriculture.