Descripci�n Buch. Condici�n: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. 412 pp. Englisch. N� de ref. del art�culo: 9783030309664

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Smart Service Systems, Operations Management, and Analytics

Yang, Hui|Qiu, Robin|Chen, Weiwei

Publicado por Springer International Publishing (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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moluna
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Descripci�n Condici�n: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Presents recent advances in using smart service systems, operations management, and/or analytics in service science researchHighlights emerging technology and state-of-the-art applications for service scienceIncludes service case studies written by . N� de ref. del art�culo: 448678577

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Smart Service Systems, Operations Management, and Analytics : Proceedings of the 2019 INFORMS International Conference on Service Science

Hui Yang

Publicado por Springer International Publishing (2019)

ISBN 10: 3030309665 ISBN 13: 9783030309664

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AHA-BUCH GmbH
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Descripci�n Buch. Condici�n: Neu. Druck auf Anfrage Neuware - Printed after ordering - This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions.The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science. N� de ref. del art�culo: 9783030309664

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