Book by Miller Jack E Porter Mary Drummond Karen E
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor:
This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training; performance evaluation; motivation and discipline; and decision-making. Includes new material on team building, conflict resolution, managing diversity, and quality and cost control.
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- EditorialJohn Wiley & Sons Inc
- Año de publicación1992
- ISBN 10 0471549045
- ISBN 13 9780471549048
- EncuadernaciónTapa dura
- Número de páginas368
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Valoración
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3,83
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